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For any questions related to Astapharma please fill out the following form

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203/2/27, Đ. Đặng Thuỳ Trâm, Phường 13, Bình Thạnh, Hồ Chí Minh
contact@astapharma.net
+84 28 3553 4524
Mon - Fri 8:00 - 17:00 / Sat - Sun off
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FAQ's

Here's an FAQ document tailored for agents.

What types of veterinary medicines do we manufacture?

We specialize in the production of pharmaceuticals, vaccines, nutritional supplements, and feed additives for various animal species, including livestock, poultry, companion animals, and aquaculture.

Which countries do we currently export to?

Our products are available in several international markets. We are continuously expanding our global footprint. Please contact us for a list of countries where we currently operate

What certifications and regulatory approvals do our products have?

Our manufacturing facilities comply with GMP (Good Manufacturing Practice) standards, and our products are certified by relevant regulatory authorities such as WHO-GMP, FDA, EMA, and ISO, depending on the product and target market.

How do we support agents in registering products in their countries?

We provide all necessary technical dossiers, certificates of analysis, stability studies, and regulatory documentation to assist with the registration process in your country.

What are the payment terms for international orders?

We accept various payment methods, including Letters of Credit (L/C), Telegraphic Transfer (T/T), and other arrangements based on mutual agreement. Payment terms vary by region and agreement.

How long does it take to process and ship an order?

Lead times depend on product availability, regulatory requirements, and shipping conditions. Generally, orders are processed within 2–6 weeks after confirmation and payment clearance.

What kind of marketing support do we provide to agents?

We offer promotional materials, product training, marketing guidance, and technical support to help agents successfully promote our products in their respective markets.

How do we ensure product quality during transportation?

Our products are packaged according to international quality standards, with temperature-controlled shipping options for sensitive items like vaccines. We work with reputable logistics partners to ensure timely and safe delivery.

Do we offer private labeling or contract manufacturing?

Yes, we provide OEM (Original Equipment Manufacturer) and private labeling services for clients who wish to market products under their own brand.
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