Policy & Term

1. Introduction

Asta Pharma is a leading manufacturer of veterinary medicines, committed to providing high-quality, safe, and effective pharmaceutical products for animal health. Our policies ensure compliance with global regulatory standards, ethical business practices, and customer satisfaction.

2. Quality Assurance Policy

• We adhere to Good Manufacturing Practices (GMP) and other international quality standards such as ISO, WHO-GMP, FDA, and EMA.
• All products undergo rigorous quality control and assurance processes before market release.
• We continuously invest in research and development to enhance product effectiveness and safety.
• We maintain strict quality checks for raw materials, production, packaging, and distribution.

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3. Regulatory Compliance Policy

• We comply with national and international veterinary health regulations.
• All our products meet the regulatory requirements of the countries where they are sold.
• We provide full technical dossiers for product registration in foreign markets.
• Our facilities are regularly inspected and certified by relevant health and safety authorities.

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4. Export & Distribution Policy

• We partner with authorized distributors, agents, and wholesalers for international sales.
• All exports comply with customs, trade, and veterinary health regulations of the importing country.
• We ensure proper packaging, labeling, and documentation for each shipment.
• Temperature-sensitive products are transported under controlled conditions.
• Minimum Order Quantities (MOQs) may vary based on the product and destination.

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5. Ethical Business Practices

• We uphold transparency, integrity, and ethical conduct in all our business dealings.
• We do not engage in unfair trade practices, bribery, or corruption.
• We respect intellectual property rights and maintain strict confidentiality regarding business dealings and client information.
• We promote fair competition and discourage any anti-competitive activities.

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6. Environmental & Sustainability Policy

• We are committed to reducing our environmental impact by adopting eco-friendly production processes.
• We ensure safe disposal of pharmaceutical waste and comply with environmental protection laws.
• We continuously strive to improve energy efficiency, waste management, and sustainability in manufacturing.
• We support animal welfare initiatives and promote responsible use of veterinary medicines.

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7. Product Safety & Pharmacovigilance

• We monitor adverse reactions and product safety post-distribution to ensure continued product efficacy.
• Customers and distributors are encouraged to report any side effects or product complaints immediately.
• We conduct periodic product safety reviews to assess and mitigate potential risks.
• In case of product recall, we follow a well-structured product withdrawal process to ensure public and animal safety.

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8. Customer Support & Warranty Policy

• We provide technical support, product training, and educational resources for customers and distributors.
• We ensure that all products are manufactured and stored under optimal conditions to maintain quality.
• Any product-related complaints must be reported within a specified period for investigation and resolution.
• Refunds, replacements, or credit adjustments will be considered on a case-by-case basis.

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9. Intellectual Property & Branding Policy

• Our brand name, trademarks, and product formulations are protected under intellectual property laws.
• Unauthorized use, reproduction, or distribution of our brand name, product packaging, or proprietary formulations is strictly prohibited.
• We collaborate with partners for private labeling and OEM services under mutual agreements.

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10. Partnership & Agent Policy

• We collaborate with distributors, importers, and business partners who meet our eligibility criteria.
• Agents must ensure legal compliance and product registration in their respective territories.
• Exclusive distribution rights may be granted based on performance, market potential, and agreement terms.
• We provide marketing support, promotional materials, and training for authorized distributors.

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11. Payment & Financial Policy

• We accept international payments through Letter of Credit (L/C), Telegraphic Transfer (T/T), and other agreed-upon methods.
• Payment terms may vary depending on order volume, market conditions, and distributor agreements.
• Any disputes related to payment must be resolved through mutual discussion or legal arbitration.

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12. Privacy & Data Protection Policy

• We are committed to protecting the privacy and confidentiality of our customers, distributors, and employees.
• Any personal or business data collected is securely stored and not shared with third parties without authorization.
• We comply with global data protection laws, including GDPR, to ensure information security.

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13. Dispute Resolution & Legal Compliance

• Any disputes arising from business agreements will be resolved through negotiation, mediation, or arbitration.
• We comply with all applicable trade, business, and intellectual property laws in our operating regions.
• Legal action may be taken against fraud, misrepresentation, or contractual breaches.

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14. Amendments & Updates

• This policy is subject to periodic updates and modifications based on industry standards, regulatory requirements, and business needs.
• Any amendments will be communicated to stakeholders and business partners accordingly.

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Contact Information

For any policy-related inquiries, please contact us at:
📧 [contact@astapharma.net]
📞 [+8428 3553 4524]
🌍 [https://astapharma.net/]